Need a hand?
A few answers, and a real person to contact.
Email Kris
Tell us what happened and which app version you use. Only include personal records if you choose to.
Email supportWhere did Balance go?
Balance is now Pouchlet. It is the same app and journal, with a new name and icon. Your existing history, saved pouches and backups still work. Patterns now remembers a question you choose; All feelings & pouches opens the detailed comparisons.
I can’t find my pouch
Open Pouches, tap the top-right menu, then Add pouch or Scan barcode. Search the brand and flavor, and check the amount per pouch against your can. If it is missing, use Enter details. The same chooser is available when you log a pouch.
I logged the wrong time or pouch
Open the entry in History to edit it. When logging, tap Now to choose an earlier time. Removing a saved product from your library does not delete its recorded history.
I’m moving to another phone
On the old phone, open Settings → Your data → Export backup. Save the JSON backup somewhere you can reach from the new phone. On the new phone, choose Restore backup, open that JSON file, review its contents and confirm. This restores history, saved pouches, organization and settings. Check any pouch still marked as active, since a backup may be older than your last removal.
Restore or add history?
Restore backup replaces the app’s current data with the backup. Before replacing readable data, the app keeps a separate recovery copy under Before last restore. Add missing history copies only new doses and check-ins; your saved pouches and settings stay as they are. Existing entries with the same ID are not overwritten.
The app cannot open my data
The recovery screen keeps logging paused to protect the saved file. Try opening again, restore the previous saved version if offered, or choose a JSON backup you exported. If none works, contact support before deleting the app. A backup from a newer version needs that version or later.
What does a feeling mean?
Open Check in and tap What do these words mean? for a short explanation. Each feeling can have its own intensity from 1 to 5. Choose the words that fit what you notice; the app does not decide how you feel.
Why is the chart only an estimate?
It uses recorded pouch amounts and general assumptions about absorption and clearance. It cannot measure nicotine in your blood or know exactly how a product affects you. Open Settings → About the estimate for the details.